- How we count
- Active employees in your people directory. Bots, Slack guests, deactivated and departed members are not counted.
- Above 20
- Nothing switches off. During the current free policy you are not billed and we will not chase you; once a new price list is published, the excess is billed at that price.
- When the free period ends
- There is no fixed end date. We announce it in the app and on this page, and the announcement itself ends the free policy — it does not depend on every admin reading it.
- Signing up after it ends
- Workspaces installed during the free policy, still active and at 20 or fewer keep the core modules free. Workspaces registered after the free period ends no longer qualify, even at 20 or fewer, and pay the pricing published at that time.
- If it stays unpaid
- After the new pricing takes effect we notify the workspace; if it is still unpaid after 30 days, the app is suspended manually. Features stop working, data is not deleted, and you can request an export at support@vktapp.com.
- What counts as inactive
- Six months with no member opening any module. One visit from anyone in the workspace counts as active.
- Reinstalling
- If the pricing policy has changed by the time you reinstall, the policy in force at that point applies; the original free status does not carry over.